Cancellation Policy
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Cancellation Policy
At Tinnigone, we are committed to ensuring customer satisfaction with our ear-ringing supplements. We understand that you may need to cancel your order or subscription, and we've outlined our cancellation policy below to help you through the process.
1. Order Cancellation
- Before Shipment: You may cancel your order at any time before it has been shipped. To do so, please contact our customer service team as soon as possible at info@tinnigone.com.
- After Shipment: Once your order has been shipped, cancellations are not possible. However, you may return the product in accordance with our return policy.
- Pre-orders: When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. You will be charged the full amount due at checkout. You cannot cancel a partially or fully paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a store credit. See our returns policy for more details on returns and refunds.
2. Subscription Cancellation
- Monthly Subscriptions: You can cancel your monthly subscription at any time. To avoid being charged for the upcoming month, please cancel at least 7 days before your next billing date.
- Annual Subscriptions: Annual subscriptions can be canceled within 14 days of your initial purchase for a full refund. After this period, cancellations will result in a prorated refund based on the remaining months.
- Cancellation Process: To cancel a subscription, please log in to your account on our website and follow the cancellation instructions, or contact our customer service team at info@tinnigone.com for assistance.
3. Refunds
- View our refund policy here: https://tinnigone.com/pages/refund-policy
4. How to Cancel
- Contact Us: To cancel an order or subscription, please email us at info@tinnigone.com. Our team is available to assist you with any questions or concerns.
5. Changes to the Cancellation Policy
- Tinnigone reserves the right to modify this cancellation policy at any time. Any updates will be posted on our website and communicated to subscribers via email.
By purchasing our supplements, you agree to the terms of this cancellation policy. We value your business and strive to ensure your complete satisfaction.