Privacy Policy
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Privacy Policy
Last Update: August 14, 2024
This Privacy Policy describes how TINNIGONE™ (“we,” “us,” or “our”) handles your personally identifiable information (“PII”) and non-PII when you use our website and purchase our nutraceutical supplements through it (collectively, our “Services”).
This Privacy Policy documents the PII and non-PII we collect, including the method of collection, purpose of collection, how it is used, our security practices, and everything generally about your privacy.
Please review this Privacy Policy in its entirety before purchasing from our website. By using our Services, you consent to how we handle your privacy as documented in this Privacy Policy. If you do not agree with how we handle your privacy, please do not use our Services.
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer or website visitor whose PII we have collected under this Privacy Policy.
WHO WE ARE
TINNIGONE™ is a trading name for F19 LLC. We are responsible for the PII you submit when you shop on our website. We are a company registered in the State of Florida, US. Below is our company information:
F19 LLC
700 S. Rosemary Avenue,
Suite 204-L3
West Palm Beach,
FL 33401
USA
INFORMATION COLLECTION
We may collect certain PII and non-PII automatically when you access our website, interact with some of its pages, and purchase from us. This may include:
The PII you provide
We collect the PII you provide through our forms, including the Contact Us form, order checkout form, and newsletter form. The PII may include:
- First and Last Name
- Email Address
- Phone Number
- Home Address
- Billing Information
- Payment Method Information
- Shipping Information
Please note that you are not obligated to provide us with any of the above PII. However, we may be unable to provide our Services without the required PII. Also, some of the PII, such as the billing and payment information, may be regarded as sensitive under applicable law. We provide additional security with respect to such information, and we use them only for the purposes specified.
The information we collect automatically
We also collect certain technical information (mostly non-PII) from website users when they access our website and interact with certain content and pages. We collect this information through cookies and analytical tracking tools (see below for more about cookies and tracking tools). The information may include the following:
- Device properties: We automatically collect information about the device you access our website with. This may include the device IP address, browser type, operating system, geolocation, and internet service provider.
- Log data: We log your activity on our website, including the time of access, errors encountered, and settings.
- Analytics: We gather analytics related to your use. This may include the referring URL, pages and content interacted with, and duration of the visit.
- Shopping information: This includes your product views, items in your cart, or your wishlist.
- Transaction: We automatically collect and save information about your transaction. This may include your name, billing information used, time and date of order, etc.
The information we obtain from third parties
Finally, we may obtain PII about you from third parties, including from service providers who may collect information on our behalf, such as:
- Companies who support our Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with our product, in order to perform our contract with you.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.
COOKIES AND TRACKING
Cookies are tiny bits of data that websites store on your device browser to access certain information about your device and improve your browsing experience.
Why we use cookies
We use cookies to enable certain functions on our website like storing items in your cart, gathering analytics, securing our website, and improving your browsing experience.
Other tracking technologies
We may also use certain other tracking technologies in connection with cookies. These tracking technologies may include pixels, beacons, tags, and clear gifs.
The types of cookies we use
We use the following types of cookies on our website:
- Necessary cookies: These are used to enable certain features. They are very important to the functioning of our website and cannot be deleted.
- Analytics cookies: These are used to gather analytics about users on our website anonymously. We use the information gathered for research and website improvement.
Third-party cookies
Most of the cookies on our website are set by third parties providing services on our behalf. For example, Shopify and Google deploy cookies on our website to gather analytics, secure the website, personalize user experience, and enable certain features.
When cookies expire
Cookies can be either “session” or “persistent.” Session cookies are those cookies that are set to expire after a browsing session – i.e., when you close your browser. Persistent cookies, on the other hand, do not expire after a session but have their set expiry dates, which may range from minutes to months (unless earlier deleted by the user).
How to manage cookies
You can accept or reject cookies. You can use the cookie banner available at the footer of the website to manage cookies. Also, most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. You can always do this via the privacy settings of your device browser. Please note that if you choose to disable cookies, some features of our website may not function properly or may be unavailable.
ANALYTICS TOOL
We utilize third-party analytics tools provided by Google and Shopify. These tools are responsible for the information we gather about visitors automatically. They provide us with the details listed under the information we collect automatically subsection above.
If you do not wish to be tracked using third-party analytics tools, you can reject analytics cookies via your browser settings. You can also install extensions that block analytics tracking on your browser. Specifically, you can install the Google Analytics Opt-out Browser Add-on to block Google Analytics tracking.
INFORMATION USES
We collect and use the information we collect for the following purposes:
- Providing you with our Services, including taking your orders and delivering them to you;
- Processing payments for your purchases;
- Improving our Services and your experience on our website;
- Personalizing our Services to you;
- Complying with applicable laws, including keeping records;
- Enforcing our Terms of Service;
- Communicating with you regarding your orders;
- Communicating with you about administrative messages;
- Responding to your inquiries, requests, and complaints;
- Generally providing support services;
- Conducting research about our website and how it is used;
- Delivering promotional messages to your email address based on your consent;
- Troubleshooting errors encountered and fixing them;
- Remembering you for a seamless experience on your next visits;
- Securing our Services;
- Protecting the TINNIGONE™ rights and those of third parties; and
- Facilitating any other purposes we may describe at the point of collection.
INFORMATION DISCLOSURE
We protect your PII and do not share it with third parties for monetary exchange. However, we may disclose PII only in the ways described below:
- Disclosure to service providers: We hire third parties to provide certain tasks in connection to our Services, and they may need your PII to provide their services. For example, we use third-party service providers like Shopify, Google, Stripe, Klaviyo, and others for web hosting, data storage, analytics, payment processing, shipping and delivery, marketing, and so on. However, these third parties are under obligation to only use your PII to perform their services.
- User content available to the public: If you provide us with user-generated content, such as reviews, testimonials, or feedback, it may be posted on our website, and your name and similar PII may be available publicly.
- PII shared for legal and compliance purposes: We may be required to disclose PII to comply with legal requirements, such as responding to a subpoena, court order, or other governmental request. This may include sharing PII with law enforcement agencies if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, or violations of our Terms of Service.
- PII shared in connection with rights protection: We may disclose PII to enforce our Terms of Service, protect our operations, and safeguard our rights, privacy, safety, or property, or those of our customers or others.
- PII shared in connection with a business transaction: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving TINNIGONE™ and other entities, PII may be transferred as part of the business assets. We will notify you of any such change in ownership or transfer of assets.
- Information shared with your consent: We may share your information with third parties when you explicitly authorize us to do so, such as when you connect your account with social media platforms or other third-party services.
INFORMATION SECURITY
We understand how important your privacy is, and we ensure adequate protection is applied to the PII we collect when you interact with our Services. We utilize both technical and traditional methods of security, including using trusted third-party service providers.
However, be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
INFORMATION RETENTION
How long we retain PII depends on different factors, such as whether we need the information to maintain your orders, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
We retain PII in our database for the duration of your use of our Services. Once you request that we delete your PII, we retain the PII you submit and everything associated with your orders for 30 days before we permanently delete it. However, we may retain PII for legal and audit purposes. We may also retain aggregated data for internal use.
INTERNATIONAL TRANSFER OF PII
Please note that we may transfer, store, and process PII about you outside the United States. This may be in connection with third-party service providers outside of the United States. However, we ensure these transfers are done in accordance with applicable laws.
USER RIGHTS AND CHOICES
You may have some or all of the rights listed below in relation to your PII. However, these rights are not absolute, and they may apply only in certain circumstances, and, in certain cases, we may decline your request as permitted by law.
- Right to access/know: You may have a right to request access to the PII we hold about you, including details relating to the ways in which we use and share it.
- Right to delete: You may have a right to request that we delete the PII we maintain about you.
- Right to correct: You may have a right to request that we correct inaccurate PII we maintain about you.
- Right of portability: You may have a right to receive a copy of the PII we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to opt out of sale or sharing or targeted advertising: You may have the right to direct us not to “sell” or “share” PII or to opt out of the processing of your PII for the purposes considered to be “targeted advertising,” as may be defined by applicable laws. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, we will automatically treat this as a request to opt out of the “sale” or “sharing” of PII for the device and browser that you use to visit the website.
- Right to limit and/or opt out of use and disclosure of sensitive PII: You may have a right to direct us to limit our use and/or disclosure of sensitive PII to only what is necessary to perform our Services or provide the product reasonably expected by an average individual.
- Restriction of processing: You may have the right to ask us to stop or restrict our processing of PII.
- Withdrawal of consent: Where we rely on consent to process your PII, you may have the right to withdraw this consent.
- Right to appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing communication preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our website or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
We may use Shopify’s ad services such as Shopify Audiences to help personalize the advertising you see on third-party websites. To restrict Shopify merchants that use these ad services from using your PII for such services, visit https://privacy.shopify.com/en.
DO NOT TRACK
Your browser settings may allow you to automatically transmit a Do Not Track signal to enable websites and online services you visit. TINNIGONE™ does not generally alter its practices when it receives a Do Not Track signal from a visitor’s browser. To learn more about Do Not Track, please visit www.allaboutdnt.com.
CHILDREN’S PII
Our Services are not intended to be used by children, and we do not knowingly collect any PII about children. If you are the parent or guardian of a child who has provided us with their PII, you may contact us using the contact details set out below to request that it be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) the PII of individuals under 16 years of age.
THIRD-PARTY LINKS
Our website may provide links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on them. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
CALIFORNIA CONSUMER
This section applies solely to California residents. It is provided to comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Any terms defined in the CCPA and CPRA have the same meaning when used in this section.
Categories of PII collected
We collect the following categories of PII, as defined in the CCPA and CPRA:
- Identifiers: Name, email address, postal address, phone number, unique personal identifier, online identifier, Internet Protocol (IP) address, or other similar identifiers.
- Customer Records: Billing address, payment method information, shipping information, and transaction details.
- Commercial Information: Product purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
- Internet or Other Electronic Network Activity Information: Browsing history, search history, and information regarding a consumer's interaction with our website.
- Geolocation Data: Physical location or movements.
- Inferences: Drawn from any of the information identified above to create a profile reflecting a consumer's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Sources of PII
We obtain the categories of PII listed above from the following categories of sources:
- Directly from you when you use our forms, place an order, or interact with our website.
- Indirectly from you through automated data collection technologies, such as cookies and analytics tools.
- From third parties, including service providers who support our Services, payment processors, and partners.
Use of PII
We may use or disclose the PII we collect for one or more of the reasons described under this Privacy Policy.
Sharing of PII
In the past 12 calendar months, we have disclosed the following categories of PII for a business purpose:
- Identifiers
- Customer Records
- Commercial Information
- Internet or Other Electronic Network Activity Information
- Geolocation Data
We disclose PII for a business purpose to the following categories of third parties:
- Service providers, including Shopify, Google, payment processors, and shipping carriers.
- Third parties to whom you authorize us to disclose your PII in connection with Services we provide to you.
User rights under the CCPA and CPRA
As a California resident, you have the following additional rights regarding your PII:
- Right to know: You have the right to request that we disclose certain information to you about our collection and use of your PII over the past 12 months.
- Right to non-discrimination: You have the right not to receive discriminatory treatment by us for the exercise of your privacy rights under the CCPA and CPRA.
Exercising your rights
To exercise the rights described above, please submit a verifiable consumer request to us by either emailing us at info@tinnigone.com or mailing us at the address below:
TINNIGONE™
700 S. Rosemary Avenue,
Suite 204-L3
West Palm Beach,
FL 33401
USA
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your PII. You may designate an authorized agent to make a request on your behalf. To designate an authorized agent, you must provide written authorization and we may require you to verify your identity directly with us.
POLICY CHANGES
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and take any other steps required by applicable law.
CONTACT US
If you have any questions about this Privacy Policy, your rights, or our practices, please contact us at:
TINNIGONE™
700 S. Rosemary Avenue,
Suite 204-L3
West Palm Beach,
FL 33401
USA